Shipping &Tracking

1. Is my packaging discreet?

 For the shipping package, we use a plain brown box or padded bubble mailer, there are no sensitive images or words on it, nor our brand name or website, no one will know what’s inside. We designed everything discreetly.

 

2.Free shipping?

 All products are Free Standard Shipping to the USA!

Country

Cost

Delivered

 United States

FREE

5-7 working days

UPS, FedEx, DHL(We can’t choose which carrier will do the final delivery )

Other Countries

Contact us

7-15 working days

 Note: 

  1. Delivery may be delayed by COVID-19 in 2021.
  2. Our online orders are processed daily, Monday through Friday (except for Holidays).
  3. International taxes and duties must be paid by the customer upon receipt. YTOY does not calculate or collect these fees. if you can’t sure of the shipping fee before ordering, Pls mail us:support@ytoy.shop
  4. YTOY is not able to ship to FPO and APO addresses (including PO BOX ) due to rechargeable batteries containing lithium.

3. Can I change my order address?

Sorry, we are unable to change any shipping addresses. We are only able to ship orders to the address provided during checkout. Please check carefully when you make the order, thank you!

 

4.How can I track my package?

The tracking number will be sent to your order dispatch email 2-3 days after we ship your order. All tracking numbers can be tracked on https://www.17track.net.

If your order is more than 7 working days overdue, please contact us via <support@ytoy.shop>

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