1.What happens after you place orders with YTOY?

STEP 1:Once your order has been reviewed and approved it will be sent directly to our fulfillment centers for processing. (NOTE: Orders may no longer be canceled after receipt by our fulfillment centers – typically within 1 hour of placing your order.)


STEP 2:After receiving your order details, our fulfillment centers will work quickly to pick and package your items. Some items are subject to availability. (NOTE: To provide the fastest delivery times, items may be shipped in multiple packages and from different fulfillment centers.)


STEP 3:Our packages ship discretely using the quickest carrier and method matching the shipping service selected during order placement. We are typically able to ship most packages within 24 hours of placing your order. (NOTE: Packages may arrive via FedEx, UPS, USPS, or another carrier.)


STEP 4:Once your package(s) have been shipped, an email containing a link to your Tracking details will be sent. This link will provide the most up-to-date status supportrmation on all of your packages. 


2.Can I pay with Paypal or Visa?

 Yes, We have 4 payment methods, Paypal &Visa& Mastercard&Maestro


3.How do I get discounts on my future purchases?

To receive discounts and great benefits, you can sign up to become a registered member on our site. As a member, you can enjoy great discounts, be the first to find out about our sales and even get invited to some of our exciting events.


4.Shipping and package 

Please refer to our Shipping Policy page.


5.How do I ship to an address that isn't mine?

When placing an order you can choose a different shipping address as your billing address on the shopping cart pages before checking out.


6.Warranty and Return

Please refer to our Return Policy page.


7.How do I cancel my order?

To cancel your order please Mail us (support@ytoy.shop). Please note that your order cannot be canceled once it goes for processing.


8.How do I ask for a refund?

Please refer to our Return Policy page.


9.Some questions about product use

 How to clean and store my toy?

After you’ve had your fun, it’s time for clean-up and aftercare. For both you, and your vibrator J You know what to do for yourself, so we’ll only recommend the steps for your vibrator:

Clean the device with warm water and soap. And then run it through some hot water to wash any traces of soap.

Pat it dry with a clean lint-free cloth or microfiber towel so there is no fluff left on it

Store it within reach, so it’s ready to grab whenever you’re in the mood for some fun. Your nightstand is perfect. Make sure it doesn’t touch other objects, or within reach for children.


 How About Battery, Charger, And Remote?

  1. The vibrator arrived without a charger. How can I change it?

The vibrator comes with a charging cord. If by mistake, you don’t have one in your package, please email us at our after-sale service 

(support@ytoy.shop )to sort it out for you.

  1. Does it come fully charged? Can I use it right out of the box?

No. It’s not charged. The vibrator comes with a cord that you’ll need to use for charging up your device. That takes anywhere up to 2h for a full charge. And from there the fun is on.

  1. Do you need AA or AAA batteries for this device?

Our vibrator comes with a rechargeable battery, that you will be able to charge by attaching the cord coming with it. You do not require any additional batteries for your vibrator to work.

  1. Does it come with a remote?

No. The vibrator has buttons that activate the function you want to try out. To enjoy it and variate the functions, press the according to buttons.


 Sole play or couple play

Can the vibrator be used for couple play or is it only for alone play?

Our vibrators are made for both, couple play, to enhance the intensity of your experience as a couple as well as spice up your alone time. It can also be used for foreplay, during sex, or in any other fun combination, you can think of.


 Can lubricants be used on the vibrator?

Yes, you can use water-based lubricants, yet avoid the silicon-based ones, because they may damage the vibrator. We want you to have as much fun as you’d like and not be disappointed by a malfunction. When using a lubricant, make sure to avoid the side with the opening “the mouth”. We advise if you prefer to use lubricants, to use a condom, to prevent the lubricant from getting inside the device.


 The silicon still makes me feel like plastic, I don’t want to insert it into myself?

Silicon is not plastic, and it is 100% safe. However, if you do have this concern, we suggest you try it with a condom with lubricant.


 Can I bend it and twist it?

The vibrator is adjustable and highly flexible. You can bend it under any angle you like to experience maximum pleasure. Don’t worry, Our product won’t blush But Don't Twist it.


 Is it loud when it works?

The vibrator is not loud. If you plan some fun alone time, with the kids in the other room watching TV, don’t be worried that you’ll wake up the whole house.


 Can I use the vibrator if I’m a virgin?

The vibrator is designed for full enjoyment only for women that have had sex at least once. You can still use the suction function, without insertion. If you do not want to penetrate your hymen, we do not recommend inserting the vibrator.


 Is it normal for the tip of my toy to get hot while in use?

While we designed the vibrators to be as seamless as possible, the motion of friction and vibration does generate a little heat. Hence, using the vibrator for a long time may heat it a little. Nothing unpleasant or to be worried about.


 Can the vibrator interfere with a VCH piercing? (a hoop or a barbell)

No, it does not. It will only take a little adjusting and you’re ready to enjoy it equally as someone without a piercing. If anything, we hear that a barbell vibrates enough to enhance the pleasure and make good use of your piercing



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